Contact information
Contact Us
How can our team assist you? Whether you require technical specifications for our ergonomic products, are checking the status of a current shipment, or need a professional recommendation for your office setup, we are here to provide the support you need.
📩 Dedicated Email Support
To ensure the most accurate and thorough assistance, please contact our support hub directly. This method allows our experts to fully review your request and provide a comprehensive solution.
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Primary Contact Address: support@lumbarix.com
Help Us Assist You Faster
To help our specialists prioritize and resolve your inquiry efficiently, please provide the following information when applicable:
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Order Status: Please include your unique Order ID (e.g., #21000) in the subject of your email.
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Product Inquiries: Mention the specific model name or provide a direct URL to the product you are interested in.
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Visual Documentation: If you are reporting a defect or shipping damage, attaching a brief video or photograph will significantly accelerate the resolution process.
Our Response Commitment
We respect your schedule and prioritize high-quality communication. Our objective is to deliver a personalized response from a real human specialist within 24 hours during our standard business week (Monday through Friday).