Privacy policy

At Lumbarix ("we," "us," or "our"), the security of your private data is our primary concern. This document explains our worldwide procedures for gathering, utilizing, and protecting your information when you browse www.lumbarix.com or complete a transaction.

1. What We Collect

During your journey on our platform, we may capture the following information:

  • Personal Identity: Your full legal name and contact details.

  • Shipment & Billing: Detailed addresses for delivery and invoicing.

  • Communication: Your active email address and mobile number.

  • Payment Information: Financial data processed through encrypted, secure channels (full credit card details are never stored on our servers; they are managed by our secure processor).

  • Customer History: A record of your previous purchases and communication with our support team.

  • Technical Data: Browser types, device IDs, and IP addresses utilized for fraud detection and system security.

2. Our Data Retention Policy

We only preserve your data for as long as is strictly necessary to fulfill our business and legal requirements:

  • Accountancy & Tax Records: These are maintained for 5 to 10 years in accordance with international financial regulations.

  • Promotional Data: This information is kept until you withdraw your consent or choose to opt-out. Once the retention period ends, your information is either fully anonymized or permanently deleted.

3. Why Your Information is Processed

We manage your data based on several legal frameworks:

  • Purchase Completion: To manage, dispatch, and fulfill your orders (Contractual necessity).

  • Client Support: To respond to your requests and solve order issues (Contractual / Legitimate interest).

  • Safety & Verification: To confirm transactions and block fraudulent behavior (Legitimate interest).

  • Legal Compliance: To stay in line with global tax laws and financial record-keeping (Legal obligation).

  • Platform Enhancement: To refine our website experience via analytics and personalized marketing (Based on your consent).

4. Global Privacy Rights

We honor your right to manage your personal data regardless of your home country. Depending on your local laws, you may request:

  • Access: To receive a transcript of the information we have on file.

  • Rectification: To fix any errors or update missing details.

  • Erasure: To have your data removed from our systems ("Right to be Forgotten").

  • Transfer: To get your data in a structured, machine-readable format.

  • Opposition: To stop us from using your data for marketing or specific processing activities.

To exercise these rights, please reach out to us at support@lumbarix.com.

5. Strategic Partnerships

To provide a global service, we cooperate with trusted third-party providers, including:

  • Payment Gateways: Encrypted processors like Stripe for safe checkouts.

  • Delivery Partners: Worldwide carriers (such as DHL) and regional couriers.

  • Analytics & Marketing: Platforms like Google or Meta for site performance tracking. All our partners are legally bound to protect your information with the highest security standards.

6. Security & International Transfers

  • Security Standards: We use top-tier technical defenses to block unauthorized data access. All payments are handled by PCI-DSS compliant providers.

  • Global Transfers: As an international brand, we may process data in various hubs (including the USA and EEA). We utilize Standard Contractual Clauses and other legal frameworks to ensure your data remains protected during cross-border transfers.

Lumbarix manages all data operations via www.lumbarix.com. We strictly limit our processing to what is vital for a high-quality customer experience. This policy may be updated occasionally to reflect new legal standards; the latest version will always be available at www.lumbarix.com.

Inquiries? Contact us at support@lumbarix.com.